POLICY STATEMENT

·      Each training sessions consists of either a 30-minute or 60-minute period. Please be ready to exercise at the appointed time in order to maximize the time together. ·      If you are more than 15 minutes late for a scheduled session, it will be considered a cancellation without notice and the full session fee will be charged. ·      There will be no charge on sessions that are cancelled within a 24-hour notice. ·      Payment is required in advance for all programs options: Personal Training single sessions must be paid in full before session. The following services require a 50% deposit if full payment cannot be fulfilled prior to commencement: -Personal Training packages -Personal Training and Nutrition Hybrid Programs -Online Coaching programs: Weekly or Biweekly payments are accepted thereafter but full payment must be received before end of program. -Programs via Custom App and Nutrition : Programs are one time payment options to be paid in full prior to commencement   ·      Payments can be made in cash or online transfer directly to Cayman National Bank Account #012-49539 in the name of Richelle Ebanks. If paying online via bank transfer, kindly send the confirmation of payment listing the beneficiary details. ·      Session payments are non-refundable, but they may be transferred. Unused sessions must be used within 30 days of the last completed session. ·      Please provide a 7-day notice prior to terminated services. ·      The first training session consists of your initial fitness profile, orientation and assessment. Please wear loose, comfortable clothing to facilitate ease of movement, along with appropriate athletic footwear. Bring a workout towel, water bottle and wear your fitness watch/tracker if you have to each session. ·      Clients are required to observe all rules and regulations of Cotterell Fitness Personal Training Facility. ·      Business hours are 5:00PM to 7:30PM on weekdays and 9:00AM to 11:00AM on Saturdays. These are subject to change and will be communicated via email and availabilities adjusted on the scheduling calendar on the website.